My News

22 March 2021

Coronavirus: latest updates

Dear Customer, the consequences of the corona crisis for you, our employees and our society will continue to receive our full attention. The health and safety of our customers and our employees is therefore still our top priority.

At the same time, we want to continue to support and guide you in this uncertain time. You can count on us to provide you with solutions and answers adapted to your needs, because this is the time to see everything more clearly.

To comply with the authorities' new measures, you can also manage your daily banking affairs at home easily and securely via the ING Banking app or via Home'Bank.

On this page you will find regularly updated information about the specific measures taken by the authorities and ING in the context of the corona crisis.


Updated information

Recently, the Minister for Finance, Vincent Van Peteghem, announced the new measures to support business and private individuals clients affected by the corona crisis.

> As previously communicated, as of March 22, it is no longer possible to apply for a payment extension for mortgage loans under the current legal Charter.

For private individuals
For business clients

Frequently asked questions of our private individual and business clients:

General questions

Despite these exceptional circumstances, we go the extra mile to be able to continue to secure a functioning service to our customers. Take a look at our Branch finder to find one in your area.

Important to know if you want to come to a branch

  • Our colleagues will welcome you in the branches on weekdays from 9 a.m. to 12.30 p.m. and from 1.30 p.m. to 4.30 p.m. Make sure you make an appointment prior to your branch visit.
  • We kindly ask that you only make an appointment at one of our branches for essential and strictly necessary transactions or to send amounts above the limits of our app or online services.
  • For all other matters, you can call us on +32 2 464 60 04 Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 5 p.m. or via our social networks on Facebook and Twitter. Digital and remote banking remains the norm due to the presence of the coronavirus. 

We want everyone to be safe and comfortable while banking, and so we’ll be continuing many of the measures put into place to keep everyone healthy. Many thanks for respecting the following safety rules:

  • Respect basic hygiene rules
  • Wear a face mask whenever you visit a branch or use a Self'Bank terminal
  • Please come to your appointment by yourself
  • Keep a minimum distance of 1.5 metres from other customers
  • No more than 2 people per Self'Bank terminal

We will continue to pick up post from branches which remain closed, but please be aware that the processing time will be longer than normal. Thanks for your understanding. 

Deferment of payments and support measures
Travel insurance

Do you have any other questions? Do not hesitate to contact us by calling +32 2 464 60 04 Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 5 p.m. or via our social networks on Facebook and Twitter.

To best meet your expectations, we invite you to answer these questions. Please click here to start

What is ING doing to mitigate the social impact of the coronavirus?

The coronavirus crisis is not only an economic blow for individuals and companies, it is also a humanitarian crisis. Discover how ING and its employees are helping to make a difference in the following ways:

  1.  Donation of 500,000 euros to a healthcare fund
  2. Volunteer work: from food assistance to sewing face masks
  3. Laptops and IT equipment for care institutions and vulnerable youth
  4. Beyond Belgium as well

Do you want to know more. Discover the actions here.

Develop the right reflexes against online fraud

The current situation is leading to a massive use of digital communication. Fraudsters will try to take advantage of this. Check our experts’ recommendations to protect yourself against online fraud.