My News

29 May 2020

Coronavirus: latest updates

Dear Customer,

We are currently giving our fullest attention to the current spread of coronavirus and its potential consequences for our customers. ING is closely monitoring the situation and taking all necessary measures to safeguard health and safety. At the same time, we are doing all we can to ensure the continuity of our service for you, our customer.

Be sure to visit this page regularly for updates on the various measures put in place by ING Belgium. 

Exceptional measures in support of our business and private individual customers:
Deferment of consumer loan payments

On 20 May the government announced it would support private individuals experiencing financial difficulty due to the coronavirus crisis. As a result customers can request a personal loan repayment deferral or the extension of their debt clearance date by 3 months (with the option of extending a further 3 months). ING will not charge any filing or administration fees for this. These measures have been put in place to help our customers as best we can when necessary. 

You will find all the practical details of payment deferral via the links below:

Deferment of credit payments

The banks, the National Bank of Belgium and the Minister for Finance announced a series of special support measures on 22 March for private individuals and businesses in financial difficulty as a result of the coronavirus crisis. 

In this framework, it is possible to request a deferment of your mortgage or business credit repayments for a period of up to six months. The banks are offering this deferment free of filing fees or administrative charges. 

These measures are a result of our commitment to helping our customers who are in need. 

You can find all the practical details about the deferment for both private individuals and business customers via the links below:

Do not hesitate to take the necessary time to complete your request and to contact us in order to discuss your personal situation together. 

Guarantee scheme to help companies access loans

In order to give companies the best chances of recovering good financial health after the crisis and the lockdown that is a consequence of it, the Belgian government and the banking sector have also agreed on a large-scale public guarantee programme of 50 billion euros for new loans to sole traders, companies, hospitals and legal entities in the non-profit sector. (see Royal Decree of 15 April 2020).


ING stays at your side in these difficult times. We are doing everything we can to process the number of payment deferral requests as quickly as possible. Together with the other banks, we've already processed more than 160,000 deferred payment requests in the past three weeks (source: Febelfin). And we continue to process thousands of applications with a great deal of attention. 

  • Anyone who has submitted their application before 26/4 and meets all the conditions can rest assured: the postponement of payment will apply as from May. If you still need to submit documents, don't wait any longer. We will then try to process your application on time.
  • If you submitted your application later (and you meet all the conditions), the postponement will take effect on the next due date after May.
  • If you do not meet the conditions, you may not be eligible for the postponement of payment as agreed between the government and the banks. However, we will do everything in our power to find a suitable solution together. You do not have to do anything yourself. Our colleagues will contact you very soon to look at the possibilities together. 
Frequently asked questions of our private individual and business clients:

Despite these exceptional circumstances the bank, we go the extra mile to be able to continue to secure a functioning service to our customers. The health and safety of our customers and employees are an absolute priority. We are therefore implementing the following measures as of Monday 18 May:

You can request an appointment with one of our staff from Monday to Friday from 9 am to 12.30 pm and 1.30 pm to 4.30 pm.

To protect everyone’s health, please respect these basic precautions:

  • Respect basic hygiene rules
  • Come alone to your appointment
  • Keep a minimum distance of 1.5 metres from other customers
  • 2 people maximum in Self’Bank
  • Wear a face mask

We will continue to pick up post from branches which remain closed, but please be aware that the processing time will be longer than normal.

Do you have any other questions? Do not hesitate to contact us by calling +32 2 464 60 04 Monday to Friday from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 5 p.m. or via our social networks on Facebook and Twitter.

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Develop the right reflexes against online fraud

The current situation is leading to a massive use of digital communication. Fraudsters will try to take advantage of this. Check our experts’ recommendations to protect yourself against online fraud.

What is ING doing to mitigate the social impact of the coronavirus?

The coronavirus crisis is not only an economic blow for individuals and companies, it is also a humanitarian crisis. Discover how ING and its employees are helping to make a difference in the following ways:

  1.  Donation of 500,000 euros to a healthcare fund
  2. Volunteer work: from food assistance to sewing face masks
  3. Laptops and IT equipment for care institutions and vulnerable youth
  4. Beyond Belgium as well

Do you want to know more. Discover the actions here.