My News

8 April 2020

Coronavirus: latest updates

Dear Customer,

We are currently giving our fullest attention to the current spread of coronavirus and its potential consequences for our customers. ING is closely monitoring the situation and taking all necessary measures to safeguard health and safety. At the same time, we are doing all we can to ensure the continuity of our service for you, our customer.

Be sure to visit this page regularly for updates on the various measures put in place by ING Belgium. 

Exceptional measures in support of our business and private individual customers

The banks, the National Bank of Belgium and the Minister for Finance announced a series of special support measures on 22 March for private individuals and businesses in financial difficulty as a result of the coronavirus crisis. 

In this framework, it is possible to request a deferment of your mortgage or business credit repayments for a period of up to six months. The banks are offering this deferment free of filing fees or administrative charges. 

These measures are a result of our commitment to helping our customers who are in need. 

You can find all the practical details about the deferment for both private individuals and business customers via the links below:

Do not hesitate to take the necessary time to complete your request and to contact us in order to discuss your personal situation together. 

Frequently asked questions of our private individual and business clients:

Contactless payments are fast, easy and secure. And above all, they are the most hygienic way of paying for your purchases, since you don’t have to touch the keypad as much or at all. That is why we and the other banks have decided to increase the limits for contactless card payments without PIN. The new limits will come into force from 14 April.  

The current limit of 25 euros per contactless card payment will be increased to 50 euros. That means that for purchases of 50 euros or less, you no longer have to enter your PIN to confirm. 

The same goes for the limit of consecutive contactless card payments without PIN. The current cumulative limit of 50 euros will be increased to 100 euros. 

The payment terminals that are still active today – within the current quarantine measures – will be gradually updated with the new limits from 14 April. 

Not sure how contactless payments work? Watch the short instructional video by Febelfin, the Belgian banking federation.

Do you have any other questions? Do not hesitate to contact us by calling +32 2 464 60 04 Monday to Friday from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 5 p.m. or via our social networks on Facebook and Twitter.

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Develop the right reflexes against online fraud

The current situation is leading to a massive use of digital communication. Fraudsters will try to take advantage of this. Check our experts’ recommendations to protect yourself against online fraud.