25 April 2018
How do you speak to a digital assistant?
You have probably spoken to one already, and maybe not realised you were doing so. What is a digital assistant and how do you communicate with it? Here are a few tips to be going on with to make the conversation flow as smooth as possible!
A digital assistant is a computer-driven tool with which you can conduct a conversation. Interactions take place in the form of text messages or speech.
The result can feel quite natural, to the extent that you feel like you are talking to a real person.
Digital assistants are popping up like mushrooms everywhere nowadays: in banking, e-commerce, the hospitality industry and so on.
When you want it, where you want it. Always by your side!
You may well ask yourself, why should I speak to a digital assistant?
Many people who have already spoken to a digital assistant or a chatbot perceive it as positive. A digital assistant has after all many advantages.
Available 24/7. Research by Juniper reveals that chatbots come up with the desired answer more than 4 minutes faster than a phone call to a traditional call centre.
Moreover, digital assistants are very user-friendly. Not only can they answer questions, they can also do things. They help customers with reservations, shopping and entertainment, and they do so via websites, apps and social media. Booking a restaurant, scheduling a meeting, ordering a new bank card…a chatbot can do it all.
A digital assistant aims to make conversation as natural as possible, but does not always succeed. Whenever it does not understand a question or instruction most digital assistants will hand the conversation over to a human. This is how humans and computers work together to always provide you with an answer.
Chatbots and their underlying technologies are constantly developing, getting better every day. The following tips will help chatbots understand you better.
Tips & tricks
Marie, our digital assistant, provides a number of conversation tips:
- Avoid long messages. This way the digital assistant will understand your question more easily.
- One question or instruction at a time will make interpretation easier and lead the conversation in the right direction.
- Be to-the-point as far as possible. You don't need to include the entire context with your question.
- You can give direct orders but avoid jumping from one subject to another.
- Try to rephrase your sentence if the digital assistant fails to understand you. It's something we humans do too, don't we?