Nowadays you can manage most of your banking transactions from home. Our digital services ease your life. So that you have more time for things that really matter!
In order to make your daily life easier, we will continue to develop these while keeping a special place for in-person advice. Indeed, notwithstanding the transformation of our branch network and the ensuing closure of some of them in 2023, our advisers will continue to serve you both in our branches and online.
Frequently asked questions
In the last few years, clients have increasingly used remote banking transactions, which offer greater flexibility and save time. This has gone hand in hand with less frequent visits to branches. Please rest assured however, as a client of ING, that our advisers remain at your disposal whenever the situation so requires and you are welcome to visit any of our ING branch offices.
- If you are a retail customer, you can manage many transactions yourself through the ING Banking app or Home'Bank.
- If you are a business client, you can manage many transactions yourself through the ING Smart Banking app or Business'Bank.
- If you need to talk with one of our employees, you can make an appointment with another branch nearby, or contact your Personal/Private/Business Banker or your Relationship Manager.
Maintaining a trust relationship with your bank is key. So we will do our best to ensure that you keep the same (dedicated) contact person.
In any case if you have a Personal Banker, a Private Banker, a Business Banker or a Relationship Manager, your contact person should remain the same.
Your bank, whenever and wherever you wish!
Do you have a smartphone or tablet?
Discover the functionalities of the ING Banking app and simplify the handling of your banking transactions. Make a transfer, manage your standing orders or reimburse a friend... All this and much more besides is possible with just a few clicks, and with total security.
Are you a business client? Then you can manage your accounts with the ING Smart Banking app
Do you use a computer?
To facilitate your day-to-day banking transactions, use Home'Bank. Manage your accounts, your personal data or request a bank card... You have access to all these online services and many more besides at any time.
Are you a business customer? Business'Bank and its numerous functionalities ease the management of your professional banking.
