Why is ING adapting its branch network?

In the last few years, clients have increasingly used remote banking transactions, which offer greater flexibility and save time. This has gone hand in hand with less frequent visits to branches. Please rest assured however, as a client of ING, that our advisers remain at your disposal whenever the situation so requires and you are welcome to visit any of our ING branch offices.

My branch is closing. How do I contact ING?

If you are a retail customer, you can manage many transactions yourself through the ING Banking app or Home'Bank . If you are a business client, you can manage many transactions yourself through the Business'Bank . If you need to talk with one of our employees, you can make an appointment with another branch , or contact your Personal/Private/Business Banker or your Relationship Manager.

Will my (dedicated) contact person stay the same?

Maintaining a trust relationship with your bank is key. So we will do our best to ensure that you keep the same (dedicated) contact person. In any case if you have a Personal Banker, a Private Banker, a Business Banker or a Relationship Manager, your contact person should remain the same.

Your habits are changing, so is our branch network