Replace your defective ING credit card

Order a new ING credit card for free. We will send it by post within 3 to 5 working days. Your pin code remains the same as your old ING credit card.

Order a replacement card now

  1. Open your ING Banking app or log in to Home’Bank
  2. Go to the "Services" menu in the bottom-right corner of the main screen
  3. Select “Cards”
  4. And finally select “Order/replace a debit card” and follow the instructions.

Not sure if you need a replacement card?

Still don’t have the ING Banking app?

Watch the video to find out how to install the ING Banking app and access our services online, wherever and whenever you want.

Didn’t find an answer to your question?

Do you have a joint account and want to order an extra debit card?

You can do this via the app or Home’Bank!

  1. Go to the "Services" menu, in the bottom-right corner of the main screen
  2. Select “My accounts and cards”
  3. Select “Order an additional debit card”


Call us through the app

You can now contact customer services via the ING Banking app. It's an easy, fast and safe way of contacting us.

Go to the 'Services' menu on the bottom right of the app home page. Click on the phone number for customer services, confirm that you would like to make the call and you're done!

We are available Monday to Friday from 8 a.m. to 8 p.m. and Saturdays from 9 a.m. to 5 p.m.