Problem with your debit card?

A card that doesn’t work is frustrating! For a fast, efficient solution, save time and order a new one online! Go to the "Services" menu in the ING Banking app or Home’Bank to order a replacement card instantly, wherever you are.

Order a replacement card now

  1. Open your ING Banking app or log in to Home’Bank
  2. Go to the "Services" menu in the bottom-right corner of the main screen
  3. Select “My accounts and cards”
  4. Select “I’m having a problem with my debit card” and follow the instructions.

Not sure if you need a replacement card?
Still don’t have the ING Banking app?

Watch the video to find out how to install the ING Banking app and access our services online, wherever and whenever you want.

Didn’t find an answer to your question?

Do you have a joint account and want to order an extra debit card?

You can do this via the app or Home’Bank!

  1. Go to the "Services" menu, in the bottom-right corner of the main screen
  2. Select “My accounts and cards”
  3. Select “Order an additional debit card”

Have another question? Call us on +32 2 464 60 04. We are available Monday to Friday from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 5 p.m.