The chip or the magnetic stripe is unreadable or your debit card is broken ? How to replace it ?

Replace your card: In the ING Banking App, from the "Overview" tab, press "Service" at the bottom right of your screen. Then select the "Cards" option in the "Self-service" menu. Choose "Replace your defective debitcard" and follow the steps. In Home'Bank , log on using the ING Banking app or itsme®. Click on "Go to the Self-Service corner" under the "Services" tab on the left side of your screen. Then choose "Replace your defective debitcard" and follow the various steps.

My debit card expired and I haven't received the new one

Renewal is automatic. Your new debit card will be sent no later than two months before the expiry date of your current card to the address registered in our system. Check that your address is correct and adapt it if not: In the ING Banking app via Services > Personal details > Legal address or Postal address In Home'Bank via you profile at the top right of the screen > Personal details > Legal address or Postal address

Why does my debit card not work: what can I do ?