View the different options for unblocking your ING debit card.
Is your debit card defective?
Replace your card:
In the ING Banking via the menu 'Services' at the bottom right
In Home'Bank via the menu 'Services' at the left
Replace your card:
In the ING Banking via the menu 'Services' at the bottom right
In Home'Bank via the menu 'Services' at the left
Renewal is automatic. Renewal is automatic. Your new debit card will be sent to the address we have in our system.
In the ING Banking app via your profile at the top right of the screen > Settings > Personal Data
In Home'Bank via you profile at the top right of the screen > Settings
Replace your card:
In the ING Banking via the menu 'Services' at the bottom right
In Home'Bank via the menu 'Services' at the left
Where are you located?
Activate your debit card outside Europe:
In the ING Banking via the menu 'Services' at the bottom right
In Home'Bank via the menu 'Services' at the left
Have you checked your balance or the limits of your debit card?
Modify the limits of your debit card:
In the ING Banking via the menu 'Services' at the bottom right
In Home'Bank via the menu 'Services' at the left
You can provision your current account by sending money in euro (SEPA) to it from another account. You can do it easily and securely via the ING Banking app or Home'Bank. The effect is immediate and you can use your debit card right after making the transfer.
Do you have any issue with your PIN code?
Once you receive your new debit card, you have to request a new pin code: Follow those instructions and start using it!
If you don't have a mobile phone, or you passed the deadline to request it by text message: visit your branch with your debit card and identity card.
Your debit card is blocked after 3 wrong codes. You need to create a new pin code.
If it happened in an ING ATM: colleagues at the branch will be able to give it back to you if you show your identity card.
If your debit card has been swallowed by the ATM of another bank, check this page with instructions on how to block your card
If you still have your debit card with you, you can just call us directly from the ING Banking app via the menu 'Services' or form +32 2 464 60 04 (from Monday to Friday between 8 am and 8 pm / Saturday between 9 am and 5 pm).
You should update the PIN code of your debit card by going to an ING ATM and do a PIN change.
You don't have a debit card anymore?
you can just call us directly from the ING Banking app via the menu 'Services' or form +32 2 464 60 04 (from Monday to Friday between 8 am and 8 pm / Saturday between 9 am and 5 pm).
If it happened in an ING ATM: colleagues at the branch will be able to give it back to you if you show your ID.
If it happened in a non-ING ATM: Check this page with instructions on how to block your card
You haven't found an explanation suitable to your situation?
You can just call us directly from the ING Banking app via the menu 'Services' or form +32 2 464 60 04 (from Monday to Friday between 8 am and 8 pm / Saturday between 9 am and 5 pm).