Online security

31 July 2020

Lost your smartphone?

Stop your personal data from falling into the wrong hands

A smartphone contains a significant amount of personal data, such as phone numbers, text messages, logins to social media accounts and so on. Still, there's no need to panic just yet: first of all, try calling your own number. Maybe you'll hear your phone ring out somewhere! If it does turn out your smartphone has been stolen, it's important to be well-prepared, so you can act quickly. 

Our 5 tips for protecting your personal data

It's actually fairly easy to protect your data. The following tips will help you stop your data from falling into the wrong hands and will prevent any thieves from getting free access.

1. Block your SIM card

If your phone has been stolen, contact your provider's customer service helpline as soon as possible to get your SIM card blocked. Once done, you can collect a new SIM card.

2. Use the 'Find my phone' function

Make sure you have activated the ‘Find my phone’ function on your smartphone (generally speaking, this setting is switched on as standard). When you've lost your smartphone, simply log in to the account to which your phone is linked. You can then use this function to try and retrieve your phone, erase your personal data and/or block your phone. Procedure for AndroidProcedure for Apple

3. Block your mobile banking profile

All mobile banking apps are protected by a code. Regardless, if your phone is stolen, we recommend that you immediately block your mobile banking profile (most banks allow you to block your profile on one device only). For ING, you can do so via PC banking, at a branch or by contacting the helpdesk on the number shown on the back of your bank card. 

4. Block your Itsme account

Itsme® can only be used through the unique combination of your smartphone, your Itsme® app and your Itsme® code, so there's no need to start panicking straightaway when you lose your smartphone. Still, just to be on the safe side, it's best to block your Itsme® account via the Itsme® website or via the helpdesk at +32 2 657 32 13 

5. Change your passwords

To avoid anyone from accessing your e-mail and social media, immediately change the passwords for your online accounts (iCloud, Google, Facebook, Instagram, Amazon etc.)

Secure your smartphone using a code

Make sure you've set up a code on your smartphone. That way, you can block your device in case of theft. If possible, choose a code with at least 6 digits, use biometrics such as a fingerprint or face recognition and avoid using a pattern code (to prevent people from looking over your shoulder).

If you haven't set a code to block your phone, make sure you immediately change all passwords for your e-mail, provider and social media accounts. Remember to also notify your contacts (if you still have the list) to warn them someone might contact them pretending to be you.