Online security

Debit card phishing by letter

You receive a letter containing a form and a return envelope that appears to have been sent by your bank. It concerns an application for a new and more secure debit card. Criminals are using this scam to get hold of your PIN and debit card.

They ask you to send them your PIN and your debit card

A new type of fraud has hit Belgium recently: phishing by letter. You receive a fake letter, allegedly sent by ING, to get a new debit card. This letter contains a form, in which you are asked to provide your name, telephone number, card details and PIN. The letter ends by asking you to cut your current debit card in half and return it to the sender, together with the completed form, using the enclosed return envelope. However, a debit card is only unusable when the chip has been cut in half.

Remember these tips and prevent debit card phishing by letter

  • ING will never ask you for confidential information such as your PIN or the expiration date of your card. Never provide anyone with this information, whether by letter, email or telephone.
  • Neither will ING ever ask you to send your card to any recipient whatsoever by post. We may, however, ask you to deposit your card at a branch near you.

Have you become the victim of an instance of fraud like this?

Even if you have not fallen victim, but have nevertheless sent your debit card to these people:

Have your card(s) blocked

Have your card(s) blocked immediately. Call Card Stop on +32 78 170 170.

Contact our customer service department

Call us immediately on +32 2 464 60 04. You can reach us from Monday to Friday from 8 AM to 8 PM, and on Saturdays from 9 AM to 5 PM.

Stay informed of all the new methods currently in use with regard to fraud on