Online security

Card fraud

You may receive a fraudulent letter, email, text message or telephone call that seems as if it is from your bank but is actually from scammers who want to get hold of your card or PIN.

Only a scammer will ask you for your bank card and PIN

Scammers use all sorts of tricks by email, text message or a telephone call to get you to send your bank card to a certain address. They may also call you on the telephone and ask you to cut your card in two, without cutting through the chip, and send it to them via a courier service. At the same time, they will send you a link to an unsafe website. They will ask you to enter your personal codes on this website in an attempt to obtain your banking details and personal codes.

If you are asked not to cut through the chip, this is a scam

  • ING will never ask you to send a card by post or courier service. Never send any cards by post. Not even if after they have been cut in two.
  • Only when the chip is no longer intact will a bank card become unusable. 
  • Always keep any codes you have created with a card reader secret, just like the PIN of your debit card. These codes are strictly personal and ING will never ask you for them. Not even by email, text message or telephone.

Are you a victim of a scam like this?

Even if you are not yet a victim, but you have sent or handed in your bank card:

  • Block your cards

Immediately block your cards. Call Card Stop on +32 78 170 170.

  • Contact our customer service

Call us immediately on +32 2 464 60 04. We are available from Monday to Friday from 8 am to 8 pm and on Saturdays from 9 am to 5 pm.

Stay informed of all the new techniques used by scammers on www.ing.be/fraude