Online security

30 May 2018

ING and cookie use

A cookie is a file containing information about the behaviour of an internet user. This means it records preferences, such as the language chosen. From the technical perspective, a cookie is created by the server of the website visited but recorded on the user's hard drive.

Sometimes necessary, sometimes simply convenient

Some cookies are necessary to the functioning of the website Others are used to draw up statistics allowing us to offer you a more enjoyable visit. We record preferences so that you do not have to choose your language on each visit for instance. There are different types of cookies. ING uses technical, tracking and third-party cookies.

We use 3 types of cookies: technical cookies, tracking cookies and third-party cookies.
Technical cookies

Via technical cookies, we are able to:

  • personalise our services for every user because your preferences are stored (choice of a language or currency…)
  • save you from having to make the same choices on each visit
  • gather information that you provide via online forms
  • draw up statistics
  • analyse our website’s usage.

Tracking cookies

Via tracking cookies, we are able to:

  • spare you from seeing the same advertising repeatedly
  • measure the efficiency of our marketing actions.

Third-party cookies

Via third-party cookies, we are able to

  • to improve the content and operation of our website by using Google, Webtrends et Adobe)
  • to track and optimise ING banners on other sites via DoubleClick, Google Adwords, Facebook, Twitter, Outbrain, Kwanko, Mediahuis, Skynet, Quantum and Yahoo (see also the privacy policy or privacy guidelines of DoubleClick, Google, Facebook, Twitter, Outbrain, Kwanko and et pebblemedia).
What about your privacy?

The cookies are stored on your hard disk for a maximum of 12 months.

The cookies used by ING do not allow a person to be identified individually. Cookies do not contain any personal information so it cannot link you as a person to any name or surname. Only the IT system on which the cookie is stored can be identified via its IP address.

Authorise or block cookies?

Most internet browsers are automatically configured to accept cookies. However, you can configure your browser to authorise or block cookies.

However, in the event of refusing cookies to be stored, ING Belgium cannot guarantee you access to all the services on its website.

For more information on the processing of your personal information on ING Belgium's website, please see the ING Privacy Protection Charter.

More information
More information on blocking cookies, depending on the browser: