Online security

15 March 2017

What should I do if I become a phishing victim?

ING will never ask you for confidential information such as your account details, PIN number or codes generated by your card reader.

For all current accounts for personal use

If you receive such a request by e-mail, please forward it right away to phishing@ing.be.

If you receive a suspicious letter or phone call, please call our help desk immediately on +32 2 464 60 04. We are available to take your call Monday to Friday from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 5 p.m.

If you suspect that your bank card has been stolen or acquired under false pretenses, call Card Stop immediately on +32 70 344 344. This also works from abroad.

For all business current accounts

If you find evidence that fraud has already been committed, including invoice fraud or CEO fraudinform your branch or relationship manager immediately and send an e-mail with your contact details to fraud@ing.be. We will reach out to you as soon as possible.

For more information about what to do in the event of suspected fraud and how to protect yourselfread our tips on internet security.

What should you do if you suspect fraud?

Don’t wait another second and:

  • block your bank cards by calling Card Stop on +32 70 344 344
  • report it to the police. Then give the “PV” number to your ING branch.


See also Belgian Financial Sector FederationSafe internet banking and Safe on web (FR/NL), the federal platform with information and advice on cybersecurity.