Online security

Do you recognize phishing?

Discover the golden rule not to fall for a phishing trap

  • Never enter your access codes for your internet banking if you come from an electronic message or e-mail.
  • Stop immediately and close your browser window, because this is phishing.
  • ING never sends a link to Home'Bank in an SMS or an email.

You’ve heard a lot about phishing but never actually met it - or maybe you’ve already received a phishing message and would like to know how best to protect yourself. Below we've collected some of the most common messages, both emails and SMSs. Take a close look to see how they’re written and how to recognize them.

Phishing emails

A phishing email is often easy to identify.

Here are some pointers to help you:


Below are some phishing messages our customers have sent us:

Real phishing email faking ING

Phishing SMS

SMSs are often used by fraudsters to make you panic and prompt you to react quickly. The message often contains an urgent alert (e.g. “we have isolated your account”; “an unknown computer has connected to your account”; “your payments are blocked”). 

Don’t be distracted by the urgency. First check the following: 

Real phishing sms faking ING

Be on the alert: the message may have nothing to do with your bank, but can still be fraudulent:

Real phishing SMS faking other names than ING

Other messages

Fraudsters can use any messaging tool to trap you. Whether it’s Facebook Messenger, WhatsApp or Snapchat etc., the same rules apply: 

If you receive a message of this type, please send it to us at the following address: