Online security

25 January 2021

How to report phishing

Help us combat online fraud by reporting fraudulent messages claiming to be sent by ING.

Why send us fraudulent e-mails claiming to be sent by ING?

How do I report a fraudulent message?

It's very easy. 

You can then delete the fraudulent message. 

Never click on the link included in this kind of message. 

NB If you think you have been the victim of fraud, contact us immediately on the telephone number on the back of your bank card. 

How do you take a screenshot on your mobile phone?

There are various ways to take a screenshot, depending on the phone, and sometimes even for phones of the same brand. To help you, please see below links to two of the main operating systems (Android and iOS). If your device is not included on the list, visit your phone manufacturer’s website. 

iOS: https://support.apple.com/en-us/HT200289

Android: https://support.google.com/android/answer/9075928?hl=en


Good to know

Belgian banks have agreed on the e-mail address to be used to report a fraudulent message, using their name: phishing@site-internet-de-votre-banque [phishing@website-of-your-bank]. 

For ING, this is phishing@ing.be.