Online security

How to report fraud

If you think that you are victim of fraud

1. Call Card Stop immediately! (078 170 170)

They will block all debit or credit cards that may have been fraudulently used, either to make payments or generate card reader codes.

2. Contact ING in order to block your online services and report the fraud

During business hours (Mon-Fri 8 a.m. - 8 p.m., Sat 9 a.m. - 5 p.m.): 

• Call ING directly from your ING Banking app, or dial +32 2 464 60 04

• Press 1 for questions as individuals

• Press 1 for questions regarding Accounts, Cards, Payments or Online & Mobile banking

• Press 2 for questions about Accounts, Cards or Payments 

• You’ll then be directed to the right contact person


Outside business hours: 

• Call ING directly from your ING Banking app, or dial +32 2 464 60 04

• Press 1 for questions as individuals

• Press 1 for questions regarding Accounts, Cards, Payments or Online & Mobile banking

• Press 1 to block your card, Home’ Bank, Business’ Bank or your smartphone or tablet services

• Press 1 to block access to Home’Bank, Business’Bank or your smartphone or tablet services

• Press 5 to block all your online services

• Call ING during business hours to report the fraud.


How do I report a fraudulent message?

It's very easy. 

You can then delete the fraudulent message. 

Never click on the link included in this kind of message. 

NB If you think you have been the victim of fraud, contact us immediately on the telephone number on the back of your bank card. 

How do you take a screenshot on your mobile phone?

There are various ways to take a screenshot, depending on the phone, and sometimes even for phones of the same brand. To help you, please see below links to two of the main operating systems (Android and iOS). If your device is not included on the list, visit your phone manufacturer’s website. 

iOS: https://support.apple.com/en-us/HT200289

Android: https://support.google.com/android/answer/9075928?hl=en


Good to know

Belgian banks have agreed on the e-mail address to be used to report a fraudulent message, using their name: phishing@site-internet-de-votre-banque [phishing@website-of-your-bank]. 

For ING, this is phishing@ing.be.