Online security

How to report fraud

If you think that you are victim of fraud

1. During business hours: Contact ING in order to block your card(s) and online services and report the fraud

From Monday to Friday 8 a.m. - 8 p.m., On Saturday 9 a.m. - 5 p.m. 

  • Call ING directly from your ING Banking app, or dial +32 2 464 60 04
  • Press 1 for questions as individuals
  • Reply “Fraud” when the subject of your call is requested
  • Press 1 for questions about fraud with your credit card, Mastercard or Visa
  • Press 2 if you are calling regarding an existing fraud case or a general question about fraud, press 2
  • Press 3 to report a new fraud case 

You’ll then be directed to the right contact person

2. Outside business hours: Call Card Stop immediately (078 170 170)

Besides the blocking of your bank cards, the access to your online ING services might also be limited. In that case, ING fraud experts will analyze the situation and unblock your online services as soon as possible. If there are financial damages or when ING needs further information, an ING employee will call you the next working day.

How do you block your online services yourself?

During and outside business hours 

  • Call ING directly from your ING Banking app, or dial +32 2 464 60 04
  • Press 1 for questions as individuals
  • Press 1 for questions regarding Accounts, Cards, Payments or Online & Mobile banking
  • Press 1 to block your card, Home’ Bank, Business’ Bank or your smartphone or tablet services
  • Press 1 to block access to Home’Bank, Business’Bank or your smartphone or tablet services
  • Press 5 to block all your online services
  • Call ING during business hours to report the fraud.

How do you report a fraudulent message?

It's very easy

Fraudulent e-mail: forward the e-mail to phishing@ing.be

Fraudulent text messages: you have two options:

You can then delete the fraudulent message.

Never click on the link included in this kind of message.

NB If you think you have been the victim of fraud, contact ING immediately (by phone or via fraud@ing.be)

How do you take a screenshot on your mobile phone?

There are various ways to take a screenshot, depending on the phone, and sometimes even for phones of the same brand. To help you, please see below links to two of the main operating systems (Android and iOS). If your device is not included on the list, visit your phone manufacturer’s website. 

IOS

Android

Good to know

Belgian banks have agreed on the e-mail address to be used to report a fraudulent message, using their name: phishing@site-internet-de-votre-banque [phishing@website-of-your-bank]. 

For ING, this is phishing@ing.be.