Online security

10 November 2019

Is your smartphone properly protected?

Whether we use them to read e-mails, book holidays or make payments, our smartphones are an integral part of our daily life and store increasing amounts of private data.

In spite of this, very few of us practice good habits when it comes to security. Is your data properly protected? Do you know what to do if you lose your phone? Follow our experts' practical tips to minimise the risks.

Secure your smartphone with these four tips

Good protection starts with a good configuration

Is your smartphone locked? Do you use a secure login? The first thing to do is set up your smartphone correctly:

  • Protect your smartphone using a lock code or lock it using your fingerprint or face recognition.
  • Automatically install updates for all of your apps; this is especially important for security updates.
  • Don't jailbreak your device - ever.
  • Activate remote tracking on your smartphone. Apple users can do this via the ‘Find my iPhone’ function, and Android users via the Android Device Manager.

PIN, logging out and profiles

Besides a good configuration, a few simple habits will help avoid nasty surprises:

  • Never tell anyone your PIN and do not write it down anywhere.
  • If you have to log in to a site or app, remember to log out after each session.
  • If you sell or give your smartphone away, be sure to delete all the data on it first.
  • Scrutinise your security settings and location data. Do your apps really need all of those permissions?
  • Only download apps from the official sites for your operating system (App Store for Apple iOS, Google Play for Android).
  • If your smartphone gets lost or stolen, delete your ING Banking profiles as soon as possible.

You have two options for this:

  1. Either call us on +32 2 464 60 04 (this number can also be found on the back of your ING bank card) and we will do it for you.
  2. Or delete your profile yourself via Home’Bank (My settings > Mobile Banking settings > Profile - Modify > Action - Delete profile or Delete all profiles).

In both cases, you will be able to recreate one or more new ING Banking profiles on any replacement mobile device.

Worth knowing

ING will never ask you for your passwords, access codes, PIN numbers, personal data or any other sensitive information during a phone call.

What should you do if you receive a suspicious call claiming to be from ING? Hang up immediately and call +32 2 464 60 04 (this number can also be found on the back of your ING bank card).

What now ?