Online security

7 February 2020

Fraud by SMS or electronic messaging

Your telephone alerts you: you have a message from your bank. Fraudulent activity has been detected on your bank account, you need to click a link for further information. Does this message really come from your bank?

How do fraudsters go about this?

The use of electronic messaging such as WhatsApp, Facebook Messenger or SMS allow fraudsters to emphasise the urgency of the message. They use the fact that the alert is displayed automatically on your phone's screen. It is then very difficult to resist the temptation to click it.

Then the message will always try to scare you or incite a sense of urgency.

It is important to know that this message does not come from your bank. Clicking on the link will take you to a phishing site and you risk seen all your money disappear from your bank accounts.

Our tips to avoid the traps:
  • We have changed our communication rules to deal with this form of fraud. From now on, ING will no longer send text messages with clickable links. If you receive one in our name: IT DOES NOT COME FROM ING, do not click on the link.

  • Learn how to read a link in a message by watching our video at www.ing.be/URL in order to avoid clicking on a fraudulent link.