Let’s stop online fraud

When you visit an agency, be sure to take our Fraud flyer or download the flyer here.

Update: 26/07/2021

CardStop SMS are fake, do not fall into the trap

Fraudulent SMS: "Your holiday allowance has been recalculated. Confirm your holiday allowance via +link, RJV Vankantiegeld Belgium."

Fraudulent SMS: “Info ING (blocked account): To continue using your Home'Bank space, log in immediately + link”: Don't be fooled, ING SMS never contains a clickable link (read our communication rules here).

Beware of phishing by mail: a fake letter from ING announces the arrival of your new bank card and asks you to return the old one by post. Do not send your bank card to fraudsters.

Beware of fraud on second-hand websites (read our advice to protect yourself)

IMPORTANT: you can learn to read to which website the links in the messages take you and detect fraud on www.ing.be/URL.

The codes generated by your card reader have the same value as your card’s PIN - NEVER share these codes with anyone.

ING does not send text messages containing clickable links - Never click on a link in a text message that looks like it has been sent by ING.

Please send us any fraudulent text messages and e-mails that look like they have been sent by ING to phishing@ing.be

Have you received a fraudulent message claiming to be from ING? Please send it to us (phishing@ing.be).

Have you noticed a suspicious transaction on your bank account? Please let us know (fraud@ing.be).

There are ways to spot fraudulent messages. Follow our tips to avoid the pitfalls. 

Here are the various types of online fraud which our clients may come across.