Update: 08/07/2020

FRAUD “our automated system has found unusual activities on your account you need to request a new card reader”

Fraude: “Uw ING rekening is tijdelijk geblokkeerd omdat u bent ingelogd op een onbekend apparaat.” Do not click on the link.

Phishing e-mail/SMS: "Your account has been quarantined". This is a fake, do not click on the link.

Previous updates:

Alert: Ordering protective masks on the internet: Be careful, several companies have already been victims of fraud (more information)

Beware of fraud on second-hand websites (read our advice to protect yourself)

“You have an important message, check this as soon as possible.” The link (ing.be/verification) is a fake, by hovering the mouse over it, you can see that it is not going to ing.be.

IMPORTANT: you can learn to read to which website the links in the messages take you and detect fraud on www.ing.be/URL.

The codes generated by your card reader have the same value as your card’s PIN - NEVER share these codes with anyone.

ING does not send text messages containing clickable links - Never click on a link in a text message that looks like it has been sent by ING.

Please send us any fraudulent text messages and e-mails that look like they have been sent by ING to phishing@ing.be

Have you received a fraudulent message claiming to be from ING? Please send it to us (phishing@ing.be).

Have you noticed a suspicious transaction on your bank account? Please let us know (fraud@ing.be).

There are ways to spot fraudulent messages. Follow our tips to avoid the pitfalls. 

Here are the various types of fraud which our clients may come across.