Let’s stop online fraud
Fraudsters are creative. They demonstrate a great deal of ingenuity in their attempts to steal money from their victims. Learn how to spot their tricks and protect yourself.
The latest news on fraud
We will be updating this page to provide you with information about the new techniques used by fraudsters.
Update: 07/04/2020
New phishing emails announcing a verification (we don't know about what) leading to the blocking of your bank account. Do not click the "Restore Access" button, it is a fraud.
Return of emails imitating the tax administration regarding 2019 tax payments. Be careful if you receive these emails. Check the email address to send it and the site link in the message to spot the fraud.
Watch out for text messages with links. It is not ING because we have not been putting clickable links in our SMS for some time.
Previous updates:
A fraudulent e-mail imitating the tax administration is circulating at the moment saying that you have not paid your taxes for 2019. They only leave you one or two days to pay. It’s a way to spot fraud.
Text message saying that your bank card has been added to Apple Pay and asking to react if you have not done this by clicking on a link. It's a fake.
SMS from CARDSTOP announcing the blocking of your bank card. Do not click on the link it is a fake.
IMPORTANT: you can learn to read to which website the links in the messages take you and detect fraud on www.ing.be/URL.
Basic fraud prevention rules
The codes generated by your card reader have the same value as your card’s PIN - NEVER share these codes with anyone.
ING does not send text messages containing clickable links - Never click on a link in a text message that looks like it has been sent by ING.
Please send us any fraudulent text messages and e-mails that look like they have been sent by ING to phishing@ing.be
Have you been the victim of online fraud?
Have you received a fraudulent message claiming to be from ING? Please send it to us.
Have you noticed a suspicious transaction on your bank account? Please let us know.
Learn to spot the signs
There are ways to spot fraudulent messages. Follow our tips to avoid the pitfalls.
The various types of fraud
Here are the various types of fraud which our clients may come across.