Let’s stop online fraud
Fraudsters are creative. They demonstrate a great deal of ingenuity in their attempts to steal money from their victims. Learn how to spot their tricks and protect yourself.
When you visit an agency, be sure to take our Fraud flyer or download the flyer here.
The latest news on fraud
Update: 11/01/2021
Phishing concerning a so-called update of your Card Reader. Don't fall for the trap (check out our phishing examples).
Beware of phishing by mail: a fake letter from ING announces the arrival of your new bank card and asks you to return the old one by post. Do not send your bank card to fraudsters.
WhatsApp scam, do not transfer money to a fake family member (read how to protect yourself).
Safe account scam: they call you making you believe that fraudsters have access to your accounts and that you must transfer all your money to a secure account to protect it: it is a scam (read our tips)
Fraudulent SMS with links: "Account in quarantine", "new message from your bank", "credit card expires", "Home'Bank contract expires", etc. Don't be fooled, ING SMS never contains a clickable link (read our communication rules here).
FPS Finances: Second wave covid-19 compensation. Emails and SMS offering financial compensation related to the increase in energy consumption. It's a fake. Do not click on the link, send to verdacht@safeonweb.be.
Beware of fraud on second-hand websites (read our advice to protect yourself)
IMPORTANT: you can learn to read to which website the links in the messages take you and detect fraud on www.ing.be/URL.
Basic fraud prevention rules
The codes generated by your card reader have the same value as your card’s PIN - NEVER share these codes with anyone.
ING does not send text messages containing clickable links - Never click on a link in a text message that looks like it has been sent by ING.
Please send us any fraudulent text messages and e-mails that look like they have been sent by ING to phishing@ing.be
Have you been the victim of online fraud?
Have you received a fraudulent message claiming to be from ING? Please send it to us (phishing@ing.be).
Have you noticed a suspicious transaction on your bank account? Please let us know (fraud@ing.be).
Learn to spot the signs
There are ways to spot fraudulent messages. Follow our tips to avoid the pitfalls.
The various types of fraud
Here are the various types of fraud which our clients may come across.
