What can you do to improve your security?
- What should a Home'Bank or Business'Bank user always bear in mind?
- How to recognize a suspect screen?
- What to do if a suspect screen appears?
- Online fraud protection
- How to protect your confidential data?
Keep an eye out for suspect screens!
We would like to draw your attention to the fact that there is malware (dangerous software) circulating, which could have been installed on your computer. Therefore, we strongly request all Home'Bank and Business'Bank users to follow the guidelines below.
What should a Home'Bank or Business'Bank user always bear in mind?
When you identify yourself
Only use the button "IDENTIFY" on your ING Card Reader to identify yourself in Home'Bank or Business'Bank and to gain access to your secure environment.
The button "SIGN" is used only to sign a transaction.
When you sign a transaction
With the "SIGN" button on your ING Card Reader, you can sign a transaction.
ING will never ask you to confirm or sign a transaction if you did not enter it yourself in Home'Bank or Business'Bank. This holds even truer for pop-up windows.
When you sign a payment, the "CHALLENGES" you enter into your ING Card Reader correspond to the amount of your payment and/or part of the beneficiary account.
Always check the amount and the beneficiary account before signing a payment.
How to recognize a suspect screen?
The identification procedure in Home'Bank or Business'Bank lasts no longer than 2 seconds. During this procedure, additional screens never appear and you will never be asked for additional information.
Correct and safe identification:
If your identification procedure is different from the procedure described above and/or if you see another screen, then your computer is infected with malware. This malware can display similar screens, but these screens are no Home'Bank or Business'Bank screens. As mentioned above, on the log on screen, only use the "IDENTIFY" button on your ING Card Reader to identify yourself and to access your secure environment.
Below you will find some samples of suspect Home'Bank or Business'Bank screens noticed by some users. ING will never ask you for an "authorisation supplémentaire". ING will never ask you to use the "SIGN" button on your ING Card Reader when you connect.
The screens below are not Home’Bank or Business’Bank screens
What to do if a suspect screen appears?
- Do not, under any circumstance, follow the instructions to sign the transaction with your ING Card Reader.
- Immediately call ING. We are available 24/7.
- Call the helpdesk at +32 2 464 60 04. This service is available from Monday to Friday from 8 a.m. to 10 p.m. and on Saturday from 9 a.m. to 5 p.m.
- Outside these hours, please call +32 2 464 60 00 and ask for your Home'Bank or Business'Bank subscription to be blocked temporarily.
Online fraud protection
Online security is the responsibility of every online user. Although ING ensures that Home'Bank and Business'Bank are as secure as possible, its users must also help to protect the system, by monitoring both their computer and their behaviour online. As a reminder, here is a list of some essential rules to follow:
- ING will never ask for the secret code of your bank card, your Home'Bank or Business'Bank password or the "RESPONSE" via phone or e-mail.
- Regularly update your operating systems and all your applications (incl. browsers) by activating automatic updates.
- Ensure that a firewall has been activated on your computer, to permanently control incoming and outgoing information flows.
- Do not open e-mail attachments from a source that seems - at first glance - reliable, but looks a little bit unusual anyway (for instance: an e-mail from your bank containing spelling mistakes). If you have doubts, contact the sender to check if the message is legitimate.
- Do not visit illegal websites. The aim of such sites is simply to infect your computer. This is especially the case for illegal download websites.
How to protect your confidential data?
- Your ING bank card is the access key to Home'Bank or Business'Bank. Your ING Card Reader enables this key to be used in order to access Home'Bank or Business'Bank. For this reason, it is extremely important to block your card immediately in the event of theft or loss, by calling Card Stop on +32 70 344 344.
- In order to ensure that the secret codes (PIN) and passwords for your Home'Bank or Business'Bank do not fall into the wrong hands, do not write them down anywhere, and do not save them on your computer, even if a program offers to save your password for you.
- Never disclose any confidential data on social networks (Facebook, Myspace etc…).
If you have any questions or doubts, contact ING directly on +32 2 464 60 04 or visit
- More information about Home'Bank or Business'Bank.
- Febelfin, the umbrella organisation for the Belgian financial sector. (French)
- Federal Public Service Economy, SMEs, self-employed and Energy. (French)
- Belgian Institute for post and telecommunications.
- The Belgian National Computer Emergency Response Team (CERT).
- Safe Internet Banking